Frequently Asked Questions
Can I visit your workshop?
Absolutely. Video calls and factory visits are welcome. Reach out through our contact form and we'll schedule a time that works for both of us.
How does shipping work?
We coordinate door-to-door logistics — by sea or air, based on your timeline and budget. Your order ships to your warehouse, a 3PL, or directly to your customers. All export documentation is handled by us.
What are your payment terms?
Sampling orders: We accept Apple Pay, Google Pay, PayPal, and credit cards for your convenience.
MOQ orders (50–100 pcs): 100% prepayment required. Custom sampling and setup costs are significant at this scale, so full payment upfront helps us commit resources to your project.
Bulk orders & long-term partners: Standard terms are 30% deposit to start production, 70% balance before shipment. We also offer flexible terms for repeat customers and can accommodate letter of credit (L/C).
What is your minimum order quantity (MOQ)?
Hijabs: 100 pieces per style. All other garments (abayas, dresses, sets, sportswear, burkinis): 50 pieces per style. If you're just starting out, we're happy to discuss flexible options — reach out and let's talk.
How long does sampling take?
7 working days from the day we receive your confirmed design brief and fabric requirements. Revisions are included in the process — we don't move to production until you're happy with the sample.
What can I customize?
Fabric, silhouette, embroidery, prints, labels, hang tags, and packaging. Essentially everything except the sewing machine. Send us your design idea and we'll tell you what's possible.
Do I need to provide fabric?
No. We handle fabric sourcing based on your requirements. You tell us the look and feel you want — we find the right fabric at the right price. If you have a specific supplier or fabric code, we can work with that too.